FAQS

Regarding Ka You Communication’s services

What makes Ka You Communications different from other audio and video transmission companies?

Personal service, a shared mission and a constant eye towards cost- effective stewardship sets Ka You Communications apart from our competition.

After frequently observing that the needs of small religious broadcasters were not being met in the marketplace, we saw the opportunity to change the paradigm. Our idea was simple: What if we could gather a group of Christian broadcasters together—a consortium of sorts—and use our buying power as a group to negotiate great prices on equipment and space segment? That’s how it all began.

Now we assist dozens of clients (both secular and religious) all over the country with their transmissions—from regional and national radio networks to television and multi-site churches that want to link their campuses. We take a consultative approach to working with clients, carefully analyzing their specific transmission needs before offering what we believe is the best solution for their ministry. Our customers know that they can come to us not only for satellite space, but also for equipment, 24/7/365 service and support.

(Learn more about how we got started on our very first blog post, Ka You: What’s In a Name?

Does Ka You only offer satellite solutions?)

If you are transmitting audio or video 24/7, then we believe satellite is THE BEST, most cost-effective, reliable way to do so. However, if you are a church just beginning to embrace the multi-site model, we do offer solutions other than satellite that may work best for your ministry. (See our Multi-site FAQs below.)

Who are some clients that you’ve worked with?

Currently we partner with over 50 audio and video customers and multi-sites throughout the US. Our customer list includes:

  • WAY-FM Highlands Fellowship Church, Abingdon, VA
  • Kingdom Keys Radio Network, Amarillo, TX
  • Sound of Life Radio, Lake Katrine, NY
  • Saddleback Church, Lake Forest, CA
  • Minn-Iowa Christian Broadcasting, Blue Earth, MN
  • K-Wave Radio, Santa Ana, CA
  • EMF Broadcasting, Rocklin, CA
  • Moody Radio, Chicago, IL
  • LCBC Church, Manheim, PA

Regarding multi-site church transmissions

We’re an expanding church, but we’re not sure how fast we’re going to grow. Do you have a solution that fits our needs?

We do. It’s called FIRST STEP. It’s an Internet solution that gives you the price point and convenience you need, but it uses a unique bandwidth technology that automatically adjusts and compensates for bandwidth congestion. Plus—and here’s what sets FIRST STEP apart from other Internet solutions—it’s satellite-capable! If and when you’re ready to graduate to satellite, you can use the same equipment you already own.

Why would we want to ”graduate” to satellite? Isn't satellite more expensive than Internet?

No, it’s not more expensive, especially if you are transmitting to three or more sites. There is an initial investment in the hardware, but it quickly pays for itself. With satellite, there is no IP setup, plus you control the system—not some Internet service provider. Leasing uplink and downlink equipment can be less expensive than leasing IP circuits. Whether you choose to purchase the equipment outright or take advantage of our leasing option, you will own your satellite links; but you will never own the IP circuits.

How much does it cost to go satellite?

Less than you think! Startup costs vary and are based on features and benefits. Yes, there is an initial equipment investment, but satellite startup costs are no more expensive than a good high-definition video projector. Compared to point-to-point delivery, the cost is nominal—especially as you expand to more sites.

Can our volunteers handle satellite broadcasts? It sounds complicated.

Our church clients confirm that using satellite is easy and simple. Once the uplink and downlink platform is set up, you’ll find it’s a “plug and play” system. Transmission begins with a single phone call from the broadcast location requesting to set up a feed. After the transmission, another phone call closes the feed.

Let’s say our church wants to add multi-site campuses. How difficult is it for us to handle our own downlink installs?

When we arrive to install your video delivery platform, our team of installers makes a point of training your staff and volunteers step by step on how to install future downlinks. We will also provide the necessary equipment to assist you in the installation. Of course, if any issues should arise, technical assistance is just a phone call away 24/7/365.

Is equipment and installation financing available?

Yes! If you prefer to lease, we can direct you to experts who offer attractive packages.

Do you sell video time by the hour?

We call it occasional space, and, yes, you can lease occasional video satellite space in as little as quarter-hour increments—an effective strategy to keep operating costs under control. Occasional time on weekends is very cost effective at $250 an hour. That’s whether you are downlinking three sites, 30 sites or even more. Full-time space can also be leased.

Is tech support available Sunday mornings?

We provide support 24/7/365, with essential personnel available on weekends.

Regarding full-time audio and video transmissions

Does Ka You Communications design and install both Ku-Band and C-Band systems?

Yes! In our early days as a company, we focused on delivering Ku-Band solutions. However, we quickly branched out and included installation of C-Band uplinks and downlinks as well.

What criteria should I use to choose between Ku-Band and C-Band satellite delivery?

Price, reliability and logistics are primary points of comparison between Ku- and C-Band. For example, if your uplink is located in an area plagued with frequent, heavy rain (like Florida), then we strongly suggest that you consider C-Band. If your network’s downlinks need to keep a low profile, then Ku-Band is a natural choice. (For more information, check out these two Ka You blog posts, Contemplating Ku-Band? Three Points that Will Make You a Fan and 3 Smart Points to Consider When Choosing C-Band.)

Do I need satellite engineers to install and use a satellite delivery system?

Ka You will design and implement a broadcast-grade satellite system designed to meet your requirements. With satellite’s exceptional quality, reliability and ease of use, you’ll discover the delivery system is simple enough for staff to operate. We can also instruct your staff on the ins and outs of downlink installation, so further growth can occur on your timetable.

Can I just buy satellite time if we already have our own equipment?

Yes! We offer the same quality, reliability and 24/7 technical support regardless of whether you need space segment for your current equipment or a new delivery system. Domestic and international coverage is available for video and audio transmissions. We maintain full-time service on multiple spacecraft and provide coverage for a region, a state, or even CONUS, Alaska and Hawaii.

Why is non pre-emptible satellite time important to your full-time service?

With non pre-emptible space segment, you are guaranteed access to your specific channel on the satellite throughout the term of your agreement. Pre-emptible space segment means your channel may be used to restore service from another transponder. If your contract is for space segment on a pre-emptible transponder and a failure occurs to a protected transponder, then you are at risk of being required to move your service. We suggest that the satellite transponder where your service is located be non pre-emptible.

Is tech support available?

We provide first-tier support 24/7/365.

Do you sell more than one brand of equipment?

Yes! From relationships cultivated with leading technology vendors, we have access to the best audio, video and RF equipment available.

Do you have satellite receivers in stock?

We keep a number of popular models in stock, including the well-known XDS audio platform.